Frequently asked question.
We have answers to our most frequently asked questions. If there is any other question in your mind, please just get in touch with our team.
There is something you want to ask
Coach Travel is better for the environment than traveling by other means of transport e.g. car. They offer you a safe, cost-effective, and reliable way to travel.
All of the team drivers in our company are DBS-checked, so we can work with schools and children.
We will put together a comprehensive quotation for you based on your requirements for your trip, so you can decide if you would like to go ahead and book your trip. So, please just request your free quote here.
You can read our “Guide to Safety on Board” for your satisfaction. Our company maintains our coaches to a higher standard than that required by legislation.
Yes absolutely, that’s not a problem at all. We travel all over the UK as well as internationally.
We will put together a comprehensive quotation for you based on your requirements for your trip, so you can decide if you would like to go ahead and book your trip. So, please just request your free quote here.
For details of all of our routes and to see a map of the stops, please visit our commuter information page. We operate in Gravesend, Kent, and also travel into central London.
We will put together a comprehensive quotation for you based on your requirements for your trip, so you can decide if you would like to go ahead and book your trip. So, please just request your free quote here.
Sure, we have DDA-complaint coaches that are fully accessible for Disabled Passengers. They are equipped with lifts to assist disabled and less mobile passengers when boarding and the wheelchairs can be comfortably accommodated on board.
We want you to please notify us 48 hours before you want to travel and call us to do so.
When we are picking you up we will always get in touch with you directly if we experience any delays and our policy is that you should never have to chase us up. Whilst conditions on the road because of any issues are out of our control, we will do what we can to keep you moving to your destination. Most importantly, our drivers are highly experienced and will often be able to find different routes to help compensate for delays and avoid heavy traffic or road closures. So, don’t worry at all.
All tickets for your trip can be bought by cell phone, fax, or email using a credit or debit card.
You also have the facility to buy your tickets by coach, your driver will sell you a single ticket or a book of ten single tickets. You can pay them in cash, you can also visit our office to buy your tickets, which we will be able to issue to you on the day.
Opening Hours: Monday-Friday: 08.00 to 17.00 & Saturday: 09.00 to 11.45
Please bring two passport-size photographs with you if you are booking 6-month or annual season tickets.
If you want to cancel your booking kindly call us directly. Charges may apply on cancellation, these are our current cancellation charges:
| Written Notice | Cancellation Charge |
|---|---|
| More than 14 days | Deposit only |
| Fewer than 14 days but not more than 48 hours | 50% of the total cost of the hire |
| Fewer than 48 hours of the hire | 100% of the total cost of the hire |
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These destinations are just some of those that we cover most frequently but if you’d like to arrange a pick-up from another destination, please don’t be put off, that’s not a problem at all. Just let us know what you require and we will make sure to be there on time, in one of our comfortable branded coaches. You won’t be able to miss us.